All goods leave A & H Crafts in perfect condition; claims for damage to goods whilst in transit must be made to the Royal Mail or Courier service for reimbursement.You will need your package or envelope as evidence, as well as the damaged goods. We recommend you photograph the package before opening if it appears compromised.

If this happens, please contact us via post or email and we will send you a copy of our proof of posting receipt to help you with your claim. In the rare event of faulty goods being received, please contact us immediately.

Faulty items will be exchanged but it is your responsibility to return them to us any postage costs incurred in the return of faulty goods will not be refunded.

Replacements will only be dispatched upon receipt of the faulty item. We cannot be held liable for goods you are returning to us that get lost or damaged in transit. When returning small items we recommend goods are returned by recorded delivery to ensure signed receipt.

For Electronic machines-
If on a rare occasion your machine is faulty we will arrange for collection of your machine from its original delivery address and either repair it and return it back to you or replace it if it cannot be fixed. We will endever to do this in as reasonable time as possible, no compensation will be allowed for loss of use of the machine in these circumstances.

Electronic Cutting Machines can not be returned once opened and used. unless faulty.